SHIPPING POLICY

Last updated: August 18, 2026

At RAWTHR, we work to deliver your grooming essentials safely, accurately and as quickly as reasonably possible. This Shipping Policy explains how orders are confirmed, processed and delivered throughout Pakistan.

DELIVERY COVERAGE

RAWTHR delivers orders across Pakistan using selected third-party courier services.

Delivery may be unavailable or delayed in certain remote areas, restricted locations or regions temporarily affected by courier limitations, weather, public holidays, security conditions or other circumstances outside our reasonable control.

ORDER CONFIRMATION

After you place an order, you may receive an order confirmation by email, telephone or WhatsApp.

For Cash on Delivery orders, our team may contact you to verify your name, telephone number, delivery address and ordered products before dispatch.

Please provide a complete and accurate delivery address with:

• Recipient’s full name
• Active telephone number
• House, building or street details
• Area, city and postal code, where applicable
• Any helpful delivery instructions

We are not responsible for delays caused by incomplete or incorrect information provided by the customer.

ORDER PROCESSING

Orders are prepared after their details have been confirmed and the products are available.

Orders placed on weekends, public holidays or during exceptionally busy periods may be processed on the next available business day.

Processing time is separate from courier delivery time.

ESTIMATED DELIVERY TIME

The estimated delivery time depends on your city, courier availability, order volume and external operating conditions.

Any delivery estimate provided by RAWTHR is given in good faith but is not a guaranteed delivery date. Delays may occur because of weather, public holidays, courier operations, security restrictions, remote delivery locations or other circumstances outside our reasonable control.

SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout or communicated before your order is dispatched.

Shipping charges may vary according to the order, destination, promotional offer or courier service.

Any free-delivery promotion is subject to the terms displayed with that promotion and may not apply to every location or order.

CASH ON DELIVERY

Cash on Delivery is available for eligible orders and destinations.

Please keep the payable amount ready and ensure that you or an authorized person is available to receive the parcel.

The courier may contact you before delivery. Failure to answer courier calls may delay delivery or result in the parcel being returned to RAWTHR.

ORDER TRACKING

When tracking information is available, it may be shared by email, SMS, WhatsApp or directly by the courier service.

Tracking updates are provided by the courier and may sometimes take time to appear after dispatch.

You can contact RAWTHR if your tracking information has not been updated for an unusual period.

FAILED DELIVERY

A delivery may be unsuccessful when:

• The recipient is unavailable
• The telephone number is incorrect or unreachable
• The delivery address is incomplete or incorrect
• The customer refuses to accept the parcel
• The courier cannot access the provided location
• Cash on Delivery payment is unavailable at delivery

If an order is returned because of unsuccessful delivery, additional shipping charges may apply before it can be dispatched again.

ORDER CHANGES AND CANCELLATIONS

We will try to accommodate your request, but an address change or cancellation might not be possible after an order has been processed or handed to the courier.

A dispatched Cash on Delivery order should not be refused unless RAWTHR has approved the cancellation or there is a genuine issue with the parcel.

DAMAGED, OPENED OR INCORRECT PARCELS

Please inspect the outer condition of your parcel when it arrives.

If the parcel appears significantly damaged, opened or tampered with, take clear photographs or a video before opening it.

If you receive a damaged, defective or incorrect product, contact RAWTHR within 48 hours of delivery and provide:

• Your order number
• Recipient’s name and telephone number
• Clear photographs or video of the parcel
• Photograph of the shipping label
• Photographs or video of the affected product

Claims without sufficient evidence may be difficult to verify.

Please do not discard the original product, packaging, shipping label or parcel until our team has reviewed your case.

DELAYED OR MISSING ORDERS

If your order is delayed beyond the estimated delivery period, contact us with your order number.

RAWTHR will coordinate with the courier and provide available updates. Courier investigations can take additional time, and we appreciate your patience while the issue is reviewed.

RETURNS AND REFUNDS

Returns, replacements and refunds are handled according to our separate Returns & Refunds Policy.

Approval is required before sending any product back to RAWTHR. Unauthorized returns might not be accepted.

CUSTOMER SUPPORT

For shipping questions, delivery problems or order assistance, contact us:

RAWTHR
Islamabad, Pakistan
Email: rawthrofficial@gmail.com

You may also contact us using the WhatsApp support link displayed on our website.

POLICY UPDATES

RAWTHR may update this Shipping Policy when our delivery services, courier arrangements, business practices or applicable requirements change.

The latest version will always be displayed on this page.