RETURNS & REFUNDS POLICY

Last updated: August 18, 2026

At RAWTHR, we want every customer to receive the correct products in suitable condition. This Returns & Refunds Policy explains when a product may be returned, replaced or refunded.

RETURN ELIGIBILITY

An unopened and unused product may be considered for return when:

• You contact RAWTHR within 7 calendar days of delivery
• The product remains unused, unopened and sealed
• The product is in its original packaging
• The packaging, labels and seals have not been removed, altered or damaged
• You provide valid proof of purchase or an order number
• RAWTHR approves the return before the product is sent back

Submitting a return request does not automatically guarantee approval. Every request is reviewed according to the condition of the product and the circumstances of the order.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please contact us within 48 hours of delivery if:

• The product arrived damaged
• The product appears defective
• You received an incorrect product
• A product is missing from your order
• The parcel appears opened or tampered with

Your request should include:

• Order number
• Customer’s full name
• Active telephone number
• Clear photographs or video of the parcel
• Photograph of the shipping label
• Photographs or video showing the product and reported issue

Please keep the product, original packaging, shipping label and delivery parcel until our team completes its review.

Claims reported after 48 hours or without sufficient evidence may be difficult to verify and might not qualify for a replacement or refund.

PERSONAL-CARE AND HYGIENE PRODUCTS

RAWTHR sells personal-care and grooming products. For customer health and hygiene, opened, unsealed, tested or used products cannot normally be returned.

A used product may only be considered when there is a verified manufacturing defect, damage during delivery or an incorrect product was supplied.

A product is not eligible for return simply because:

• The customer no longer wants it after opening it
• The fragrance, consistency or personal experience does not match individual preference
• The product was used incorrectly
• The product was stored improperly
• Normal packaging or formula variations are mistaken for a defect
• The product was purchased from an unauthorized seller

NON-RETURNABLE ITEMS

The following products are generally not eligible for return:

• Opened or used personal-care products
• Products with broken or removed safety seals
• Products without their original packaging
• Products damaged through misuse or improper storage
• Products returned without approval
• Promotional gifts or free samples
• Clearance or final-sale products, unless damaged, defective or incorrect
• Products purchased from another seller or marketplace
• Products returned after the approved return period

RETURN PROCESS

To request a return:

1. Contact RAWTHR by email or WhatsApp.
2. Provide your order number and reason for the request.
3. Submit the required photographs or video.
4. Wait for our team to review your request.
5. If approved, follow the return instructions provided by RAWTHR.
6. Package the product securely using its original packaging where possible.
7. Do not send a product back without receiving approval.

RAWTHR is not responsible for unauthorized returns or products sent to an unconfirmed address.

RETURN SHIPPING COSTS

If a return is approved because RAWTHR supplied an incorrect, damaged or verified defective product, we will explain the available return or replacement arrangement.

If an unopened product is returned because the customer changed their mind, ordered incorrectly or provided incorrect information, the customer may be responsible for return delivery charges.

Original shipping charges are normally non-refundable unless the order was incorrect, damaged or defective because of an error attributable to RAWTHR.

PRODUCT INSPECTION

Returned products are inspected after they are received.

RAWTHR may reject a return when inspection shows that:

• The product has been opened or used
• A seal has been removed or damaged
• The product was improperly stored or handled
• Required parts or packaging are missing
• The reported issue cannot be verified
• The product does not match the product originally supplied
• The return was sent without approval

REPLACEMENTS

When an approved product is damaged, defective or incorrect, RAWTHR may offer a replacement where stock is available.

Replacement delivery timing depends on stock availability, customer verification and courier operations.

If the same product is unavailable, we may offer an alternative product, store credit or refund, subject to customer agreement and the circumstances of the case.

REFUNDS

Approved refunds are processed after the returned product has been received and inspected, unless RAWTHR determines that a return is unnecessary.

Refunds may be issued through an available payment method agreed with the customer.

For prepaid orders, refunds are normally returned through the original or another available supported payment method.

For Cash on Delivery orders, RAWTHR may request valid bank account or supported payment details to process an approved refund.

The time required for a refund to appear depends on the payment provider, bank or financial service. RAWTHR cannot control processing delays caused by third-party financial institutions.

ORDER CANCELLATIONS

An order may be cancelled before it has been processed or handed to the courier. Once the order has been dispatched, cancellation may no longer be possible.

Refusing a valid Cash on Delivery parcel after dispatch is not considered an approved cancellation and may affect eligibility for future Cash on Delivery orders.

BUNDLES, KITS AND PROMOTIONAL OFFERS

Products purchased as part of a bundle, kit or promotional offer must normally be returned together.

If only part of a bundle is returned, any approved refund may be recalculated using the regular price of the products retained by the customer.

Free gifts included with an order must also be returned when the related order or qualifying products are returned.

PURCHASES FROM OTHER SELLERS

This policy applies only to products purchased directly from the official RAWTHR website.

For products purchased through a marketplace, retailer or other seller, contact that seller and follow their return policy.

To request a return, replacement or refund, contact:

RAWTHR
Islamabad, Pakistan
Email: rawthrofficial@gmail.com

You may also use the WhatsApp support link displayed on our website.

Please include your order number in every request so our team can assist you efficiently.

POLICY UPDATES

RAWTHR may update this Returns & Refunds Policy when our products, services, business practices or applicable requirements change.

The latest version will always be displayed on this page.