PRIVACY POLICY
Last updated: August 18, 2026
RAWTHR respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit our website, purchase a product, subscribe to marketing, contact our team or otherwise interact with RAWTHR.
By using our website or providing personal information, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
The information we collect depends on how you interact with our website and services.
Information You Provide
We may collect information you provide directly, including:
• Full name
• Email address
• Telephone or WhatsApp number
• Billing and delivery address
• City, postal code and delivery instructions
• Account information
• Products ordered
• Payment and transaction details
• Customer-support messages
• Return, replacement and refund information
• Product reviews, feedback or survey responses
• Marketing and newsletter preferences
• Any other information you voluntarily provide
Order and Transaction Information
When you place an order, we may collect information about:
• Products purchased
• Order value
• Discounts applied
• Payment method
• Delivery status
• Return or refund requests
• Previous transactions with RAWTHR
Payment information is processed by the applicable payment provider. RAWTHR does not normally receive or store complete payment card information.
Device and Website Information
When you access our website, Shopify and other authorized services may automatically collect information such as:
• IP address
• Browser and device type
• Operating system
• General location derived from an IP address
• Pages and products viewed
• Time spent on the website
• Referring website or advertisement
• Shopping-cart activity
• Checkout activity
• Cookie and device identifiers
• Website errors and performance information
HOW WE COLLECT INFORMATION
We may collect personal information when you:
• Visit or browse our website
• Add products to your cart
• Place or attempt to place an order
• Create or use a customer account
• Subscribe to our newsletter
• Contact us by email, contact form or WhatsApp
• Request a return, replacement or refund
• Participate in a survey, promotion or giveaway
• Leave a review or submit feedback
• Interact with our marketing or social-media content
We may also receive information from authorized service providers, including Shopify, payment providers, courier companies, analytics providers, marketing platforms and fraud-prevention services.
HOW WE USE INFORMATION
RAWTHR may use personal information to:
• Process, verify and deliver orders
• Confirm customer and delivery details
• Provide Cash on Delivery services
• Communicate order and delivery updates
• Process payments, returns, replacements and refunds
• Respond to questions and customer-support requests
• Maintain customer accounts
• Detect suspicious, unauthorized or fraudulent activity
• Protect our website, customers and business
• Improve our products, website and customer experience
• Understand website traffic and shopping activity
• Maintain business, accounting and transaction records
• Comply with applicable requirements and lawful requests
• Send marketing communications when you have agreed to receive them
• Measure the effectiveness of promotions and advertising
• Enforce our website terms and store policies
NEWSLETTER AND MARKETING COMMUNICATIONS
When you enter your email address into our newsletter form and select Subscribe, you agree to receive RAWTHR product announcements, grooming information, promotional offers and related marketing communications.
You can unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us.
Unsubscribing from marketing does not prevent us from sending essential transactional messages, including order confirmations, delivery updates, customer-support replies or policy-related communications.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and authorized service providers may use cookies, pixels, local storage and similar technologies.
These technologies may be used to:
• Keep the website functioning correctly
• Remember preferences and shopping-cart contents
• Enable account and checkout features
• Understand website traffic and performance
• Prevent fraud and improve security
• Measure marketing performance
• Provide relevant promotions where permitted
Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalization or marketing depending on your settings and available consent controls.
You can manage cookies through your browser settings and any privacy or cookie controls displayed on our website. Blocking certain cookies may affect website functionality.
SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify processes information needed to provide storefront, checkout, order-management, customer-account, security, analytics and related ecommerce services.
Information processed through Shopify may include customer contact details, billing and delivery information, order history, transaction information, device information, IP address, shopping activity and privacy preferences.
Shopify may process information using service providers and infrastructure located outside Pakistan.
You can review Shopify’s privacy information at:
https://www.shopify.com/legal/privacy
PAYMENT PROVIDERS
Payments may be processed by third-party payment providers selected by RAWTHR or made available through Shopify.
Payment providers process information according to their own terms and privacy policies.
When available, RAWTHR receives payment status and transaction details required to confirm and manage your order, but we do not normally store your complete card or financial account credentials.
COURIER AND DELIVERY SERVICES
We may share necessary information with courier and logistics providers to deliver your order.
This information may include:
• Recipient’s name
• Telephone number
• Delivery address
• Order reference
• Cash on Delivery amount
• Delivery instructions
Courier providers should use this information only as necessary to process and deliver the parcel, manage delivery communication and resolve delivery issues.
WHATSAPP AND COMMUNICATION SERVICES
If you contact RAWTHR through WhatsApp, your telephone number, profile information and message content may be processed by WhatsApp and its related service providers according to their own privacy policies.
Do not send sensitive financial information, passwords or complete payment-card details through WhatsApp, email or our contact form.
SERVICE PROVIDERS
We may share information with trusted providers that help operate our business, including:
• Shopify and ecommerce technology providers
• Payment processors
• Courier and logistics providers
• Email and marketing services
• Website analytics services
• Fraud-prevention and security providers
• Customer-support tools
• Hosting and technical providers
• Professional advisers such as accountants or legal advisers
We provide only the information reasonably necessary for the applicable service.
LEGAL AND SAFETY DISCLOSURES
RAWTHR may disclose information when reasonably necessary to:
• Comply with applicable laws or lawful requests
• Respond to court orders or government authorities
• Detect, prevent or investigate fraud or security incidents
• Protect RAWTHR, our customers or other persons
• Enforce agreements, policies and legal rights
• Manage a business restructuring, sale or transfer, subject to appropriate safeguards
INTERNATIONAL DATA PROCESSING
Shopify and other service providers may process or store information in countries outside Pakistan.
The privacy and data-protection requirements of those locations may differ from those in Pakistan.
Where required, we and our providers will use appropriate contractual, organizational or technical measures for international processing.
DATA RETENTION
RAWTHR retains personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may depend on:
• Order processing and delivery
• Customer-support requirements
• Returns, replacements and refunds
• Fraud prevention
• Accounting and record-keeping
• Dispute resolution
• Applicable legal or regulatory requirements
• Marketing consent and preferences
Some transaction information may be retained after an account or marketing subscription has been removed when necessary for legitimate business records, fraud prevention or applicable requirements.
DATA SECURITY
RAWTHR and our service providers use reasonable administrative, organizational and technical measures intended to protect personal information.
However, no website, electronic transmission or storage system can be guaranteed completely secure.
Customers are responsible for protecting their account passwords and should contact us promptly if they believe an account, order or communication has been accessed without authorization.
YOUR RIGHTS AND CHOICES
Depending on applicable requirements and the circumstances of your request, you may ask RAWTHR to:
• Confirm whether we hold personal information about you
• Provide access to certain personal information
• Correct inaccurate or incomplete information
• Delete information that is no longer reasonably required
• Withdraw marketing consent
• Object to or restrict certain uses of information
• Explain how your information is being used
We may need to verify your identity before processing a request.
Some requests may be limited when information must be retained for completed transactions, accounting, fraud prevention, dispute resolution or applicable legal requirements.
EMAIL MARKETING CHOICES
You can stop marketing emails by:
• Clicking Unsubscribe in a RAWTHR marketing email
• Contacting us at rawthrofficial@gmail.com
Your request may take a reasonable period to process across all active systems.
THIRD-PARTY LINKS
Our website may include links to third-party websites, social-media platforms or services.
RAWTHR does not control the privacy practices, security or content of independent third parties. Review their policies before providing information to them.
CHILDREN’S PRIVACY
RAWTHR’s website and products are intended for general adult consumers and are not knowingly directed toward children who cannot legally place an order.
If you believe a child has provided personal information without appropriate authorization, contact us so we can review and address the request.
CHANGES TO THIS PRIVACY POLICY
RAWTHR may update this Privacy Policy when our services, technologies, providers, business practices or applicable requirements change.
The updated version will be published on this page with a revised “Last updated” date.
Material changes may also be communicated through the website or another appropriate method.
CONTACT US
For privacy questions, marketing preferences or personal-information requests, contact:
RAWTHR
Islamabad, Pakistan
Email: rawthrofficial@gmail.com
You may also contact us through the contact form or WhatsApp support link displayed on our website.
Please provide enough information for us to identify and respond to your request. Do not include passwords or complete financial information.